Owner Resources

Owner FAQ

Rancho Cucamonga, Inland Empire, LA & Orange County Property Management

At PMI Fertilis Properties, we provide professional residential property management services throughout Rancho Cucamonga, the Inland Empire, Orange County, and select Los Angeles County markets. Below are answers to common questions from rental property owners.

• What services do you provide?

  • Rental property marketing and advertising
  • Professional rental price analysis
  • Resident screening and placement
  • Lease preparation and enforcement
  • Online rent collection
  • Preventative and emergency maintenance coordination
  • Routine property evaluations and inspections
  • Monthly financial reporting
  • Lease renewals and re-leasing
  • 1099 year-end processing
  • Legal notice and eviction coordination if required

• If I am purchasing a property with a resident already in place, are you able to help me manage it?

  Yes! We will work with your agent to provide a smooth transition over to managing your property.

• I am not happy with my current property management. How can you help me?

  Switching is easier than you think — we handle the entire transition, from coordinating with your current manager to transferring leases, funds, and maintenance records. At PMI Fertilis Properties, we bring transparent communication, a dedicated local team, and the technology of a national franchise to protect your investment. Contact us for a free consultation.

• Do you have electronic and automated systems, such as an online portal?

  Yes. Both owners and residents have access to a secure online portal, making document signing, fund transfers, maintenance requests, and financial statements easier and more transparent for all parties. Owners have 24/7 access to rent collected, expenses, fees, disbursements, year-to-date summaries, and a live transaction ledger. Monthly statements are generated automatically.

• Do you comply with Fair Housing laws?

  Yes. We strictly comply with all federal, California state, and local Fair Housing laws. We apply consistent screening criteria to all applicants and do not discriminate based on protected classes.

• How are owner funds handled?

  All owner and resident funds are maintained in a California DRE-compliant trust account and reconciled monthly. Owner disbursements are processed monthly via ACH direct deposit, provided sufficient funds are available.

• How do you market vacant properties?

  Our marketing strategy includes syndication to major rental platforms, professional photography, online showing scheduling, digital applications, and competitive rental market analysis.

• How do you screen prospective residents?

  All occupants 18 and older must complete our online application. Our screening process includes identity verification, credit review (assessing collections, bankruptcies, and creditworthiness), income and employment verification, rental history verification by contacting previous landlords, criminal screening as permitted by law, and pet screening when applicable. All criteria are applied consistently for Fair Housing compliance.

• Does your office solely decide on the rental price, or do we work on it together?

  We will provide you with a suggested rent price based on our professional knowledge of the area and analysis of current market rental rates. If you disagree with our recommendation, we will create a marketing plan that may include reassessing and adjusting the rental amount as needed. Please note that choosing a rental price contrary to our recommended rate may affect any rental guarantee included in your management agreement.

• How do you handle maintenance and repair requests?

  Residents submit requests through the Resident Portal. Our maintenance coordinator assesses each request, troubleshoots with the resident, and arranges a qualified technician when needed. Owners are notified for expenses exceeding the maintenance authorization threshold in the management agreement — if additional funds are needed to complete a repair, we will request those in advance. Emergencies involving safety or property damage are addressed immediately to mitigate risk and prevent further damage. We prioritize habitability and safety-related repairs in accordance with California landlord-tenant law.

• What is your philosophy on repairs and replacements?

  We have found through professional experience that it is best to use mid-level parts for repairs. Using the least expensive products often leads to more frequent replacements and higher total costs over time. That said, we assess each situation individually to ensure any repair makes sense both to control cost and protect your asset.

• What is your preventative maintenance approach?

  We focus on proactive maintenance to preserve asset value and reduce long-term costs. This includes routine property evaluations with photo documentation, HVAC and filter checks, annual maintenance, and smoke and carbon monoxide detector verification.

• When do you recommend an occupied property evaluation?

  We suggest an occupied property evaluation be performed at least every 6 months to verify the condition of the property. This proactive approach allows us to catch potential issues before they become more costly repairs.

• How are security deposits handled?

  Security deposits are held in a dedicated trust account as required by California Civil Code §1950.5. At move-out, we compare documented move-in and move-out inspections (with photo documentation), itemize any lawful deductions, and return remaining funds to the resident within the legal timeframe. Owners receive a detailed deposit disposition report. If damages exceed the deposit amount, we will also attempt to collect additional funds to cover the cost and pursue collections if necessary.

• Do damage costs charged to the resident at move-out cover all applicable repairs?

  Yes. When we perform the move-out inspection, we compare it against the move-in inspection and charge the resident for any damage beyond normal wear and tear. Those charges are deducted from the security deposit. If damages exceed the deposit amount, we will pursue the resident for the remaining balance.

• What happens if a resident fails to pay rent?

  If rent is not paid according to the lease, proper legal notices are served in compliance with California law. When necessary, we coordinate with qualified eviction attorneys and keep owners informed throughout the process. Due to our extensive resident screening process, evictions are uncommon.

• How many evictions do you handle?

  Thanks to our thorough resident screening process, we maintain a below-average number of evictions annually. It is uncommon for us to have an eviction in any given month.

• What is the average length of tenancy once your team places a resident?

  Our average resident stays in a property for 3 to 4 years. The type of property, location, and quality of property maintenance are all contributing factors to resident retention.

• How do lease renewals work?

  We begin renewal discussions well before lease expiration. The process includes an updated rental market analysis, a property condition review, owner consultation, and a renewal offer to the resident — all designed to reduce vacancy and maintain income stability.

• Do you accept Section 8 or Housing Assistance Programs?

  Yes. PMI Fertilis Properties complies with all federal and California fair housing laws, including Source of Income protections. We work with qualified applicants participating in approved Housing Assistance Programs, including Section 8 (Housing Choice Voucher) and local County Housing Authorities. All applicants — whether voucher holders or not — must meet our standard rental qualification criteria. Our team guides property owners through inspections, documentation, and program requirements to ensure a smooth and compliant leasing process.

• Can you assist with utility setup for my property?

  Yes, we can assist you in setting up utilities for your property. There is a utility setup cost, and we require additional reserve funds to cover any deposits and fees that may be required by the utility companies.

• Can I terminate management services?

  Termination terms are outlined in your management agreement. Final accounting and distribution of remaining funds are completed in accordance with the agreement and California regulations.

  Next Step: Want to know what your property could rent for? Request a free rental analysis at pmifertilisproperties.com/free-rental-analysis.